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Frequently asked questions

• 1. Q：How many devices can the Nokia P6101 charge simultaneously?
  It can charge two devices simultaneously.
• Can fast-charging damage a smartphone’s battery or shorten its lifespan?
  No. Smartphones have a complete set of power management protocols. In fast-charging mode, high-power charging is not maintained throughout. Instead, the power fluctuates to minimize potential damage to the battery 
• Which types of car, truck or van can the Nokia P6101 work with?
  The Nokia P6101 works with all kinds of cars, trucks or vans with a 12V or 24V auxiliary power outlet.  
• When using the Nokia P6101, will it cause damage to the car’s fuse?
  No. If an abnormality occurs, the car charger has been designed to protect the vehicle by failing first, so the Nokia P6101 will stop working and prevent any damage to the car.  
• Will the Nokia P6101 interfere with other electronic devices while during operation?
  No, the car charger's electromagnetic signal conforms to international standards and will not cause interference to other electronic devices.   
• How do I activate fast-charging on the Nokia P6101?
  When the car charger and smartphone supports the same fast-charge protocol, as well as the charging cable also supporting fast charging, it will then be activated. Common fast-charging protocols include USB-IF PD3.0/PD2.0, Qualcomm QC3.0/QC2.0 and Huawei SCP/FCP.
• Why is my phone not fast charging when connected to the Nokia P6101?
  It may be caused by connecting two devices to the Nokia P6101 simultaneously, as it does not support fast charging two devices simultaneously, it only supports fast charging of one device at a time.
• Why is my phone not charging when connected to the Nokia P6101?
  First, check that the charging cable is properly connected to the phone socket. If it is, then check whether there is any damage to the charging cable. Finally, try connecting it to another device. If it still won’t charge, please contact our service department for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support. 
• When charging my phone, why do I get a pop-up message that reads: “Accessory may not be supported”?
  This usually occurs with an iPhone when you are either not using an original Apple charging cable or there’s dirt on the cable’s Lightning Cable connector. Try switching back to the original Apple charging cable or removing any dirt from the connector. You should now be able to resume charging. iPhone是Apple Inc的商标。
• Why is fast-charge status not displayed when charging my phone with the Nokia P6101?
  If your phone supports fast charging but does not display the fast-charging icon when charging, the charger may be incompatible with the phone’s fast-charging protocol. Common fast-charging protocols include USB-IF PD3.0/PD2.0, Qualcomm QC3.0/QC2.0 and Huawei SCP/FCP. Alternatively, the connection with the data cable may be faulty.