Support for Streaming devices

Frequently asked questions

• What can I do with my Nokia Streaming Box?
  The Nokia Streaming Box upgrades your TV to a Smart TV and brings the experience of Android, known from mobile phones, to your TV. You can download Apps, such as streaming services, games, TV media centres and thousands of more Apps from Google Play. Please visit the website for more information.
• Do I need a Smart TV to use my Nokia Streaming Box?
  No. The Nokia Streaming Box upgrades any TV to a Smart TV.
• Which connections do I need to operate the Nokia Streaming Box?
  The Nokia Streaming Box supports video resolutions up to 4K Ultra HD when it is connected to the TV via HDMI. You can connect to the Internet either via Wi-Fi or LAN cable. Please refer to chapter 4.2 for optional connections, such as to audio equipment and USB devices.
• Can I connect my Nokia Streaming Box to a TV that does not have an HDMI port?
  If your TV does not have an HDMI port, you can connect the Streaming Box with an AV cable. The AV cable should have a 4-pin 3.5mm jack plug on one side, which connects to the AV port on the Streaming Box. On the other side of the AV cable, depending on the type of AV input on your TV, there should be a Scart or a 3 RCA plug (video, audio left/right) to connect to the TV.Note: The HDMI and AV connectors on the Nokia Streaming Box are not active at the same time. You can therefore make either an HDMI or AV connection between the TV and the Nokia Streaming Box.
• Why don't I have signal on my TV although the Nokia Streaming Box is connected with an HDMI cable?
  1. Please make sure your Nokia Streaming Box is turned on (the LED indicator on the front of the device is on). Using your TV remote control, select the HDMI input where your Nokia Streaming Box is connected. After a few seconds, your TV will receive the signal from the Nokia Streaming Box.
  2. Maybe the HDMI cable is defective. Use a different HDMI cable.
• The TV does not display 4K UHD video content from the Nokia Streaming Box.
  The picture and sound quality depend on the video resolution and audio characteristics of the multimedia video content of platforms , like Netflix, Prime Video, Disney+, YouTube, etc., or the multimedia files which you play from external storage devices via the USB 3.0 port.Poor picture quality may be caused by the following reasons:

  1. Nokia Streaming Box can detect the video resolutions your TV supports. If the TV does not support a 4K UHD video resolution, the video will be played in the highest possible resolution.
  2. You are using an HDMI or AV cable that does not support 4K UHD video resolution.
  3. You are watching low resolution content.
• Does the Nokia Streaming Box have pre-loaded Apps?
  Yes, Netflix, Prime Video, Disney+, YouTube, Google Play, Google Movie, Google Music, Google Game, etc. are preloaded, as well as country-specific apps which you can find in the Apps section on the Home screen.
• Do I need a Google Account to use my Nokia Streaming Box?
  You do not need a Google Account necessarily. But you would need it to get access to thousands of Apps on Google Play and to use Google Assistant and talk to Google.
• How do I install apps?
  You need to be logged in with a Google Account to download Apps from Google Play. Press the Google Play button on the remote control of the Nokia Streaming Box. You can search and download Apps to the Nokia Streaming Box.If you did not enter a Google Account during first time installation, you can still add it. Go to the menu Settings -> Accounts to enter it.
• Where can I enter my Google Account?
  If you did not specify a Google account during the initial installation, you can subsequently sign in with your Google account in the menu Settings -> Accounts & Sign In.
• What are the requirements for the Internet of my Nokia Streaming Box?
  The Streaming Box works well with standard internet connection. However, you will have better experience the faster the Internet connection is. Please note, that the more devices are connected to your home network, the less broadband you have for your Nokia Streaming Box.
• Which Bluetooth devices can I connect to my Nokia Streaming Box?
  You can pair audio devices, such as headphones and speakers, and input devices, such as a gamepad or keyboard, with Nokia Streaming Box via Bluetooth.
• How do I connect Bluetooth devices to my Nokia Streaming Box?
  Please activate the pairing mode on the device you want to pair with the Nokia Streaming Box. On most devices, you activate it by pressing a button designated for this process or by pressing and holding the power button on the device.After that, open the menu: Settings -> Remotes & Accessories -> Add Accessories -> press OK.The pairing process will start, and the name of the detected Bluetooth device will appear on the TV screen. Use the remote control to select the device you want to pair with the Nokia Streaming Box and confirm your selection by pressing OK.
• How do I use Google Assistant?
  When you are in the Android Home menu, press the Google Assistant button on the remote control of the Nokia Streaming Box. You can search for any content. All information or videos which are related to your question will get listed.
• How do I play media files from a USB drive on my Nokia Streaming Box?
  Connect an external USB drive to the USB-A connector of the Nokia Streaming Box. The USB-A connector is the big USB located on the side. Download a multimedia player app, VLC for Android player, Sun player, MX Player or similar, from Google Play. Open the app and select the file to play back.
• What can I do with the USB-C connector which is located on the rear panel?
  The USB-C connector can be used for charging mobile phones or other devices with USB-C connection.
• Why do some apps only work at home but not in a different network?
  Some apps are not open internet services but only "in-house solution" for a second and third TV in the house. The service of the application can therefore only be offered via your own network provider but not with an internet connection of a third party.
• How can I get surround sound from my Streaming Box to my audio receiver?
  On Nokia Streaming Box 8000, by default, the automatic format selection is set in the Sound settings Menu. You can adjust the optimal format of the sound playback, depending on the device connected to the Nokia Streaming Box 8000, in the sound settings menu Settings / Device Preferences / Sound. Please refer to chapter 13 in the user manual here.
• Does the Streaming Box support HDR10?
  Yes, the Nokia Streaming Box supports HDR10.
• Some of the apps I have installed on my phone cannot be found on this device. Why?
  The Streaming Box is operated by Android TV. The Google Play Store for smartphones  is not the same as for Android TVs. Some apps are only available on the Google Play Store for smartphones.
• Can I create or edit my Google account on the device?
  No, you need to use your mobile or PC to create and edit Google account.
• Can I see video files from my server via the home network on the Streaming Box?
  It is possible to see video files from your home server but this needs suitable app and knowledge how to setup the connection.
• Does the Streaming Box support 5 GHz WiFi (WiFi 6)?
  Yes, the Nokia Streaming Box supports 5 GHz WiFi (WiFi 6).
• If I connect the sound directly to the amplifier, will I get ATMOS mode sound?
  If the connected AV amplifier supports Dolby Atmos, then you get the Atmos mode sound. The audio format supported by the amplifier will be detected automatically by the Streaming Box.
• Does the Streaming Box support Dolby Vision?
  Yes, the Nokia Streaming Box does support Dolby Vision.
• Sometimes my app (Netflix, Prime Video, etc.) does not start normally or an on-screen message says "Playback currently not possible". How can I solve this?
  1. The simultaneous use of certain Apps with the same login details may be limited to a certain number of devices. Please close this App on other devices and try to open the App again on the Nokia Smart TV.                                                                                                             2. Please ensure that you have selected the correct user for login to the optional multi-user application.
• The selected app does not start or takes very long time to start. How can I solve this malfunction?
  Please try the following:1. Stop the application from launching. Go to Settings / Apps / "App name" / Force stop.2. Start the "Clear cache" operation. Go to Settings / Apps / "App name" / Clear cache3. Deinstall the App that is not working. Go to Settings / Apps / "App name" / Uninstall. After deinstalling, please install the App again from the Google Play Store.
• Which audio formats does the Streaming Box support via HDMI to the amplifier?
  The Nokia Streaming Box supports most digital audio formats.
• Can the Streaming Box also be used as an IPTV box?
  Yes, the Streaming Box can be used for IPTV. You need to download your preferred IPTV app for this.
• How can I make a software update?
  Software updates of the Nokia Streaming Box are done automatically. In case of available updates for installed apps, you will get a notification on the Home screen. Go to the Notification and press OK to read it.
• Where can I find the user manual?
  You can download the user manual for the Nokia Streaming Box 8010 here.