Support for Smart TVs

Frequently asked questions

• What can I do with my Nokia Smart TV with Android?
  You can stream thousands of movies and TV shows, play games, listen to music and access more than 7000 apps from Google Play Store. You can also watch live TV from traditional cable, terrestrial or satellite antenna. Please visit the website for a more detailed overview of the Smart TV’s features.
• Does the Nokia Smart TV have pre-loaded apps?
  Pre-loaded apps include Netflix, YouTube, Google Play, Google Movie, Google Music, Google Game, and more.
• Which connections do I need to operate the Nokia Smart TV?
  To watch live TV broadcasts, your Nokia Smart TV must be connected to a satellite or terrestrial antenna or to a cable network. If you want to fully enjoy Smart TV experience, you need to connect your Nokia Smart TV  to the Internet via a Wi-Fi or LAN cable. For information about optional connections, such as audio devices and USB devices, please view the installation guide or user manual.
• What are the internet requirements for my Nokia Smart TV?
  The Nokia Smart TV works well with a standard internet connection. However, you will have a better experience with a faster internet connection. Please note that the more devices you connect to your home network, the less bandwidth you will have for your Nokia Smart TV.
• Do I need a Google account to use my Nokia Smart TV?
  You do not necessarily need to connect the TV to the Internet or sign in with a Google account to use Nokia Smart TV's classic TV features, such as live TV or playing multimedia files via the TV's USB port. However, if you want to access thousands of apps in Google Play and use the Google Assistant feature to talk to Google via the "OK Google" function, you need to sign in with your Google account in the Settings / Accounts & Sign in Menu.
• How do I use Google Assistant?
  If you want to use the "OK Google" function, press the Google Assistant button on the remote control. When you use the Google Assistant button for the first time,you will be asked on-screen to to activate the "OK Google" function. This function allows you to search for various information, multimedia content or videos directly from the Android TV home screen.
• How do I install apps?
  You must have signed in with a Google account to download apps from Google Play. If you did not enter a Google account during the initial installation, the first time you open the Google Play store application on the Home screen of your Nokia Smart TV, you will be redirected to the Google account sign-in process. Open the Google Play Store application on the Home screen of your Nokia Smart TV, search for apps and download applications you want.
• Where can I enter my Google account?
  If you did not sign in with your Google account in the initial installation process, you can also sign in subsequently in Menu Settings / Accounts & sign-in.
• How do I play media files from a USB drive on my Nokia Smart TV?
  Connect an external USB drive to the USB port on the Nokia Smart TV. Open the pre-installed Multimedia Player app MMP and select the file you want to play. Press the OK button to start playback. To play multimedia files, you can either use the MMP multimedia player which is preinstalled or download another multimedia player from Google Play.
• Google Assistant does not work. What can I do?
  Your remote control may not be paired with the Nokia Smart TV. Please go to the menu Settings / Remotes & Accessories to verify that the Remote control is paired with the TV. 
• Why isn't the TV showing pictures in 4K UHD?
  The video quality depends on the playback format of the multimedia file you want to play and the video resolution of the signal from the TV tuner or input source. Poor picture quality can also be the cause of:

  • Playback of video files with low video resolution
  • Using an HDMI cable that does not support 4K UHD video resolution
  • Using a source device (DVD or Blueray player, receiver etc.) that does not support 4K UHD resolution.
• How do I change inputs on my Nokia Smart TV?
  Press the Source button on the remote control and move to the desired input with the up/down buttons.
• How can I pair the Nokia Bluetooth remote control to the Smart TV ?
  Open the menu Settings / Remote & Accessories / Add accessory and press the OK button. Then press the SOURCE button on your Nokia remote control until the red LED starts flashing. Select TV_REMOTE on the TV screen and press the OK button to start the pairing process. When the pairing process is finished and your Nokia remote control is successfully paired with the TV, press the Exit button to exit this menu.
• How do I connect Bluetooth devices to my Nokia Smart TV?
  Go to the menu Settings -> Remotes & Accessories -> Add accessory -> press OK. Pairing will start and connect the Bluetooth device to the Nokia Smart TV. You need to make sure your Bluetooth device is in pairing mode.
• Which Bluetooth devices can I connect to my Nokia Smart TV?
  You can connect audio devices such as headphones and speakers, as well as input devices, such as a keyboard or game controller, to the Nokia Smart TV using Bluetooth.
• Is there an internet browser I can use?
  Yes, please download a browser app from the Google Play Store.
• Why can't I sort my channels?
  See Chapter 11 in the user manual here.
• How can I select my favorite channels?
  See Chapter 11 in the user manual here.
• How can I play back TV broadcasts I have recorded with my TV?
  Please open the Live TV App. Press the Menu button, go to Record List and select Recorded Program. Press OK to start the playback.
• How can I install terrestrial and satellite channels?
  Open the Live TV app and go to Menu / Settings / Channel / Channels / Satellite Re-scan (Satellite reception) or Automatic channel search (Antenna DVB-T2 reception).
• Sometimes my App (Netflix, Prime Video, etc.) does not start normally or an on-screen message says "Playback currently not possible". How can I solve this?
  1. The simultaneous use of certain Apps with the same login details may be limited to a certain number of devices. Please close this App on other devices and try to open the App again on the Nokia Smart TV.                                                                                                              2. Please ensure that you have selected the correct user for login to the optional multi-user application.
• The selected App does not start or takes very long time to start. How can I solve this malfunction?
  Please try the following: 1. Stop the application from launching. Go to Settings / Apps / "App name" / Force stop. 2. Start the "Clear cache" operation. Go to Settings / Apps / "App name" / Clear cache 3. Deinstall the App that is not working. Go to Settings / Apps / "App name" / Uninstall. After deinstalling, please install the App again from the Google Play Store.
• How do I perform a software update?
  Software updates on the Nokia Smart TV are done automatically. In the case of available updates for installed apps, you will get a notification on the Home screen. Go to the notification and press OK to read it.
• What are the warranty policies for my Nokia Smart TV?
  The warranty period for your Nokia Smart TV is 24 months from the date of purchase.
• Where do I find the user manual?
  You can find the user manual for the Nokia Smart TV here.
• Where do I find installation instructions?
  You can find the installation instructions for the Nokia Smart TV here.