Support for Smart TVs

Frequently asked questions

• Does this TV support both JBL sound and Dolby Atmos?
  Yes, this TV supports both JBL sound and Dolby Atmos together.
• What is Dolby Vision?
  Dolby Vision is an advanced form of HDR (high dynamic range) inspired by cinema technology. It performs scene by scene processing to bring out spectacular colour, brightness and contrast.
• Does this TV come with JBL certified speakers?
  Yes, this TV comes with 2 JBL certified speakers and 2 JBL certified tweeters.
• Does this TV support audio return channel?
  Yes, this TV supports eARC through HDMI-1 port.
• Does it support farfield?
  No, it doesn’t support farfield.
• Does this TV has front firing or bottom firing speakers?
  This TV comes with bottom firing speakers.
• How to play HDR10+ content on this TV?
  Current HDR10+ is limited to Amazon Prime Video application. You can search for 4K HDR content on Prime video application and you can find titles which supports HDR10+
• How can I get to know if the content supports Dolby Vision or not?
  Dolby Vision supported content is available on Netflix and Disney+hotstar. When Dolby Vision supported content is being played from Netflix/Disney+ Hotstar/HDMI/USB then Dolby Vision logo will be displayed on the right top of the screen.
• Does this TV support Netflix, Prime video, Disney+hotstar, Zee5, Voot, AltBalaji, Sonyliv, Erosnow, Spotify?
  Yes, it supports all of the aforementioned applications.
• Is it DLED or ELED?
  DLED
• My TV has become slow. What would be the reason?
  This TV works like any other Android device such as Android mobile phones. Please check the memory consumption and number of downloaded apps and clear cache memory timely to improve system performance.
• Does this TV support ARC?
  Yes, it supports ARC.
• Can we install Netflix from the Google play store?
  Netflix is already pre-installed on this TV.
• Do I get a wall mount with the TV?
  Yes, wall mount comes free with Nokia Smart TV. Apart from the wall mount, the stylish metal stand will also come for free.
• Does it support multi tasking?
  No, it doesn’t support multi tasking.
• Does the TV have any pre-loaded Apps?
  Nokia Smart TV comes with preloaded official apps like Netflix, Prime Video and Youtube, Google Playstore, Google Movie, Google Music, Google Game etc.
• How Google certified Android TV is different from a normal Smart TV?
  Official Google Android TV has Google TV Launcher, Google Search and Google Assistant, unrestricted access to Google Playstore and many other features. You will also get access to updates directly from Google. But normal smart TV does not have access to these Google apps.
• Does Chromecast work via WiFi-direct?
  No, It works only when TV and phone are connected to the same Wi-Fi router.
• How to perform a Firmware / Software update on Android TVs ?
  Whenever a new version is available, a notification will pop-up on your TV screen or you can also check in settings for system updates for available OTA updates.
• Does it have a web browser?
  It doesn’t come with any pre-installed web browser, but you can download it via Google play store.
• Does it support 2TB external hard drive?
  It supports any TB external hard drive. i.e. 2,4,10 TB etc.
• Does this TV have Dolby Atmos and Dolby Vision?
  Yes, this TV comes with both Dolby Atmos and Dolby Vision.
• Is there any application available on Google play store to recognize manufacturer and system specifications?
  No application can detect TV’s system specifications. No access is given to external application developers.
• Is it mandatory to have a stabilizer with this Nokia Smart TV?
  It is not mandatory to have a stabilizer with this Nokia Smart TV. Use a stabilizer only if the power connection of your house or office is not good enough. Otherwise there is no requirement of any stabilizer.
• Can I use my mobile hotspot to connect Nokia Smart TV?
  Yes, you can use your mobile hotspot to connect to the TV but it should have good network speed to run smoothly.
• Both technologies Miracast and Chromecast are available on this TV?
  Only Chromecast is available on this TV. TV won't support Miracast.
• TV is not detecting my USB. What could be the reason?
  Please download ES file explorer and explore your USB files through this app.
• Does TV have a combi remote?
  Yes, the TV remote is IR+Bluetooth
• Is the remote universal and does it work with a set top box?
  No, it is not a universal remote and unfortunately it won't work with a set top box. You need to use a separate remote for a set top box.
• How much internet speed is sufficient for the smooth performance?
  Minimum 40 MBPS speed is sufficient for the smooth performance.
• How to register a warranty service request?
  It is very easy. You can call us on 080-46331010 or write to support.nokia@flipkart.com and share your order ID details, registered email ID, registered mobile number along with issue description.
• Where is the nearest service center?
  For the customer convenience, we provide door-step service support to all our customers. Our technicians will visit customer premises for providing the service. Once the customer raises a service request on 080-46331010 or write to support.nokia@flipkart.com.
• I can observe the presence of black/bright/partial bright dots on the TV screen. Is it normal phenomena or it is a defect?
  The presence of these dots, also known as pixels, is a normal occurrence for all LCD/OLED displays from all manufacturers and is the part of the technology.   These dots are very minute in size compared to the panel and mostly noticeable only under certain specific conditions like when the screen is viewed from a very close distance. During normal viewing conditions where the viewing distance is a minimum of 50cm to 1m, the visibility of these dots is negligible.   Also, please find the below industry standards for the frequency of occurrence of these attributes:   Black dot - maximum count of 7 Complete Bright dot - Zero Partial bright dot - maximum count of 7   Hence, please do not worry, we assure you that the display of your TV is working absolutely fine