Support for Smart TVs

Frequently asked questions

• What can I do with my Nokia QLED Smart TV with Android?
  You can stream thousands of movies and TV shows, play games, listen to music and access more than 7000 apps from Google Play Store. You can also watch live TV from traditional cable, terrestrial or satellite antenna.
• Does the Nokia QLED Smart TV have pre-loaded apps?
  Pre-loaded apps include Netflix, YouTube, Google Play, Google Movie, Google Music, Google Game, and more.
• Which connections do I need to operate the Nokia QLED Smart TV?
  You need to connect the Nokia QLED Smart TV to the internet using a Wi-Fi or LAN cable to enjoy a smart TV experience. To watch live TV broadcasts, it needs to be connected to a satellite or terrestrial antenna, or to a cable network. Please refer to the installation instructions for optional connections, such as audio equipment and USB devices.
• What are the internet requirements for my Nokia QLED Smart TV?
  The Nokia QLED Smart TV works well with a standard internet connection. However, you will have a better experience with a faster internet connection. Please note that the more devices you connect to your home network, the less bandwidth you will have for your Nokia QLED Smart TV.
• Do I need a Google account to use my Nokia QLED Smart TV?
  You do not need a Google account, but it’s preferable if you wish to access thousands of apps on Google Play and to use Google Assistant or talk to Google.
• How do I use Google Assistant?
  When you are in the Android Home menu, press the Google Assistant button on the remote control. You can search for content and any information or videos relating to your question will be listed.
• How do I install apps?
  You need to be logged into a Google account to download apps from Google Play. Press the Home button on the remote control to enter the Home screen and open the Google Play app to start searching and downloading apps to your Nokia QLED Smart TV. If you did not enter a Google Account during first-time installation, you can still add it now. Go to the menu Settings -> Accounts to activate.
• Where can I enter my Google account?
  If you did not enter your Google Account during first-time installation, you can enter it in menu Settings -> Accounts.
• How do I play media files from a USB drive on my Nokia QLED Smart TV?
  Connect an external USB drive to the USB connector of the Nokia QLED Smart TV. Open a multimedia player app and select the file for playback. You can use the pre-installed multimedia player MMP, or another multimedia player from Google Play Store.
• I’m unable to talk to Google. What can I do?
  Your remote control may not be paired with the Nokia QLED Smart TV. Please go to the menu Settings -> Remotes & Accessories to verify that the Remote control is paired with the TV. To pair it, please select Add accessory -> OK. Pairing will start -> Connecting -> Paired.
• Why isn't the TV showing pictures in 4K UHD?
  The quality depends on the media and the input source. Poor image quality could be a result of: •           Watching low-resolution content •           Using a cable that does not support 4K UHD •           Using a source device (DVD or Blue-ray player, receiver etc.) that does not support 4K UHD
• How do I change inputs on my Nokia QLED Smart TV?
  Press the Source button on the remote control and move to the desired input with the up/down buttons.
• How do I connect Bluetooth devices to my Nokia QLED Smart TV?
  Go to the menu Settings -> Remotes & Accessories -> Add accessory -> press OK. Pairing will start and connect the Bluetooth device to the Nokia QLED Smart TV.
• Which Bluetooth devices can I connect to my Nokia QLED Smart TV?
  You can connect audio devices such as headphones and speakers, as well as input devices, such as a keyboard or game controller, to the Nokia QLED Smart TV using Bluetooth.
• How do I perform a software update?
  Software updates on the Nokia QLED Smart TV are done automatically. In the case of available updates for installed apps, you will get a notification on the Home screen. Go to the notification and press OK to read it.
• What are the warranty policies for my Nokia Smart TV?
  The warranty period for your Nokia QLED Smart TV is 24 months from the date of purchase.