Support for Headphones

Frequently asked questions

• What is the size of the T3110's drivers?
  The T3110 has 12.5mm dynamic drivers
• What is the battery life of the earphones?
  The T3110's battery life for music playback is up to 4.5 hours + 18 hours (charging case) with Active Noise Cancellation on and up to 5.5 hours + 22 hours (charging case) with Active Noise Cancellation off.
• Are the T3110 earphones waterproof?
  Yes, the T3110 earphones are waterproof and have IPX7 rating that means that the earphones can be submerged up to 1 meter in water for 30 minutes
• Do the T3110 earphones have touch control?
  Yes, you can find out more about touch controls from the user guide.
• What is the T3110's charging port type?
  The charging port on the T3110's charging case is type C.
• How do I reset pairing of the earphones?
  Press and hold the touch control for 10 secs to reset if the earphones can't enter Pairing mode.
• How do I activate the voice assistant?
  Press the left/right earphones' touch control for a second to enter the Voice Assistant mode.
• How do I turn on or turn off the earphones?
  You can long press for three seconds to power on and long press for 6 seconds to power off the earphones.
• How do I increase or reduce the volume?
  Quick tap the right earphone once to increase and the left earphone to decrease the volume. Pause for a second and repeat the same steps to further increase/ decrease the volume.
• How do I forward to the next track or go back?
  You can long press the right earphone for two seconds to go to next track or the left earphone to go back to the last track.
• How to turn Active Noise Cancellation on or off?
  Quick tap the left earphone twice to turn Active Noise Cancellation on or off.
• How long does it take to fully charge my earphones?
  The charging case can be fully charged in 2 hours and the earphones also have a charging time of 2 hours.
• Can I use earphones individually?
  Yes, the earphone can be used individually.
• What should I do if earphones are not peer-paired?
  The earphones will pair automatically to each other once out of the charging case.