Support for Headphones

Frequently asked questions

• Which Bluetooth version do the Nokia P3600 earphones support?
  The Nokia P3600 earphones utilize Bluetooth 5.2 technology.
• What is the battery life of the earphones?
  Nokia P3600 earphones deliver up to 6 hours* of play time. With the charging case, the earphones can be charged on-the-go for up to 24 hours* of play time. **Total listening time, including use of charging case may vary depending on volume settings, modes and other factors.
• How do I charge the earphones and charging case?
  Simply place the earphones into the charging case and the earphones will automatically start charging. The case itself charges by using a USB-C cable.
• Can I use the earphones individually?
  Yes, you can use either side of the ear­phone as a stand-alone unit for phone calls and voice assistant access. However, it is recommended to use both earphones together for stereo audio sound quality.
• How do I activate the voice assistant?
  You can activate a voice assistant - such as Google Assistant or Siri - by tapping on the right earphone three times. The selection of the voice assistant depends on the OS of your device.
• How do I turn on Ambient Mode?
  You can turn on the Ambient Mode by tapping the left earphone twice.
• How do I activate Gaming Mode?
  You can tap the left earphone three times to activate the Gaming Mode for low latency.
• What benefits do I get from the Gaming Mode?
  The encode/decode and the transmission speed of the Nokia P3600 earphones are boosted to reach as low as 65ms* latency. So, when Gaming Mode is turned on, it provides gamers the experience close to wired headphones, but with the added convenience of being wireless.  
• Are the Nokia P3600 earphones waterproof?
  The earphones have been successfully tested to meet IPX4* standards, which means they are splash resistant and can be used in the rain. They are not meant to be submerged in water, worn in the shower or rinsed under running water. If the earphones get wet, they should be dried with a cloth before docking back to the charging case. * IPX4 is a rating that means the earphones were tested under controlled laboratory conditions. A general definition of IPX4 means the earphones are splash resistant for non-water sports and exercise, although splash resistance might decrease as a result of normal use. The charging case itself is not splash resistant. 
• Can I connect to more than one Bluetooth device simultaneously?
  The Nokia P3600 can only pair with one device at a time. However, you can pair the Nokia P3600 with up to eight different Bluetooth devices. The Nokia P3600 stores and remembers these pairings. To switch from one Bluetooth device to another, disconnect the Bluetooth connection with the existing device by switching off Bluetooth of the existing device and connect to your second Bluetooth device by selecting the Nokia P3600 entry in the Bluetooth menu (‘Nokia P3600’).
• Are the batteries replaceable?
  No, the batteries of the Nokia P3600 are not replaceable.
• Does the Nokia P3600 come with different size adaptors?
  Yes, the Nokia P3600 comes with three sizes of silicone ear adapters (S, M, L) included in the box. It is recommended to use the correct ear adapter size for a perfect fit within the ear-canal to optimize the listening experience.
• Where can I find further Nokia P3600 product information?
  Please visit https://www.nokia.com/shop/audio/nokia-professional-true-wireless-earphones-p3600.   
• What should I do after I have unpacked my new Nokia P3600 earphones?
  1. Charge the earphones by placing them into the char­ging case and connecting the USB-C cable.
  2. Select the correct ear adapter from the selection of three sizes (S, M, L) to ensure the best fit and listening experience.
  3. Twist the earphones slightly into your ear for a perfect, secure fit.
  4. Pair the earphones with your Bluetooth device. The Bluetooth pairing mode is activated automatically once you first activate the ear­phones.
  5. A two-tone sound will inform you that the pairing was completed successfully.

  For further information and support, consult the supplied user guide or visit www.nokia.com/shop/support.
• How do I get the optimal sound experience from the Nokia P3600 earphones?
  It is recommended to ensure that the earphones are securely fitted in your ear canal by selecting the correct size ear adapters, which are included in the box. Also, make sure the earphones have a perfect fit by twisting them slightly in your ears to form a perfect seal within the ear canal.
• What settings are recommended to get the full 6 hours of battery life?
  The specified battery time of 6 hours* has been confirmed for music listening under the following conditions: •  The Nokia P3600 earphones have been fully charged for at least two hours* •   The connected Bluetooth device stays within a one-meter range •   The volume level is set to 50% **The battery time may differ under different operating conditions.
• Do the earphones switch off automatically when they are not in use?
  Yes, when the earphones are disconnected from a Bluetooth source and not in use, they will switch off automatically after three minutes. To switch the earphones on again, simply press each touchpad on the earphones for more than two seconds.
• Can I pair the earphones with a new second device?
  Yes, you can. Turn the Bluetooth off on the device that was previously paired with the earphones. Then simply follow the regular pairing procedures to pair your earphones to the new second device. You can find pairing instructions in the user manual.   
• How do I control volume?
  To increase the volume of your music, press and hold the right earphone touchpad for two seconds. To decrease the volume of your music, press and hold the left earphone touchpad for two seconds.
• How do I perform a soft reset?
  If the functions of the earphones are disturbed, you will need to perform a soft reset. A soft reset will be done each time you insert the ear­phones into the charging case and wait for at least 10 seconds.
• How do I perform a hardware reset of the headphones?
  If the functions of the earphones are disturbed and a soft reset does not fix the issue, then it is recommended to do a factory reset. This will delete all previous settings.     Please follow the following steps to reset the earphones to the factory default:  

  1. Insert both earphones into the charging case and wait at least 10 seconds.

   

  2. Make sure that the contacts on the earphones and in the charging case are clean and are making contact (the LED of the earphones lights up when you insert them into the charging case). If necessary, clean the contact points.

   

  3. Use the USB cable to connect the charging case to a power source.

   

  4. Insert the earphones into the charging case and touch and hold the right and the left touchpads for at least nine seconds. You will see LED blink at the ninth second.

   

  5. Everything in the earphones’ memory will be cleared.

   

  6. You need to take the earphones out of the case and keep the left and right earphones very close to each other (less than 10cm) for the left and right side to pair with each other. The LED of one earphone will change from fast blinking to slow blinking. The LED of the other earphone will change from fast blinking to off.

   

  7. Lastly, pair your earphones with your Bluetooth device again.    

   
• What should I check if I cannot hear any sound when using the earphones?
  Please make sure that the earphones are charged and connected to your Bluetooth device. You can also check whether the Bluetooth settings of your connected device have media and calls connection activated. Please make sure the earphones are inserted into your ears correctly and try to increase the volume on your Bluetooth device and on the earphone by pressing the right earphone’s touchpad until you hear the single tone representing maximum volume*.   *Warning: Protect your ears with a medium volume limit for the earphones and Bluetooth audio devices.
• What should I do if I can’t pair the earphones with my Bluetooth device?
  If Bluetooth pairing does not work, follow these steps:  

  1. Charge the Nokia P3600 earphones for at least two hours to ensure they are fully charged. The charging LED will always turn on to indicate they are fully charged.

   

  2. Take the earphones out of the charging case.

   

  3. Wait until you hear the voice prompt “Pairing”.

   

  4. Start the search for Bluetooth devices on your smart device and select “Nokia P3600”.

   

  5. If necessary, enter the default pin code “0000” on your Bluetooth device.

    If the problem persists, and the Bluetooth pairing still does not work, perform a hardware reset for the earphones (see “How do I perform a hardware reset of the earphones?”).
• What does it mean when both LEDs are blinking?
  By default, both earphones are peer paired to each other, which means they will be connected to each other automatically after power-on. If LED indicators of both earphones are blinking, that means the earphones are not peer paired. In this case, perform the following steps to pair both earphones:

  1. Turn Bluetooth off on your smartphone to disconnect your Nokia P3600.
  2. Insert the ear­phones into the charging case and wait for at least 10 seconds to do a soft reset. (see “How do I perform a soft reset?”).

  Successful peer pairing is indicated by the LED of one earphone will change from fast blinking to slow blinking. The LED of the other earphone will change from fast blinking to off. If the problem persists, the earphones are still not pairing, perform a hardware reset for the earphones (see “How to perform a hardware reset of the headphones?”).
• Why are my earphones not recharging?
  Please make sure that the charging contacts of the earphones and the charging case are clean. If charging still does not start, perform a soft reset. If that doesn’t work, perform a hardware reset of the earphones.
• How can I adjust the earphones to a comfortable volume or make them louder?
  There is a separate set of volume controls for the Bluetooth headphones on some Android devices. Please make sure both volume controls are set to maximum volume*. However, for devices like the Apple iPhone, it features “absolute volume control”, which means there is only one volume control available, so you can either use the smartphone or the headphones' volume control. To increase the volume of the earphones, simply tap and hold the touchpad of the right earphones until you hear the single tone for representing maximum volume*. Then increase the smartphone’s volume to maximum volume*. There is a possibility that you might not be able to perceive the full volume of the Nokia P3600 because the earphones currently do not fit correctly. Please use the appropriate size of ear adapters so they fit perfectly in your ear canal and completely seal your ears **Warning: Protect your ears with a media volume limit for earphones and Bluetooth audio devices.
• How do I ensure the audio and visuals are in sync when watching a video or gaming?
  The audio/video synchronization experience may vary depending on the Bluetooth device or the mobile app you are using. The use of the latest software for your Bluetooth device or the latest mobile app is always recommended to achieve better synchronization.
• How can I ensure a comfortable and secure fit for the earphones?
  It is recommended to try on the supplied ear adapters to find the size that suits you best and delivers the best sound quality. The Nokia P3600 packaging includes three different ear adapter sizes (S, M, L). Also try to twist the earphones slightly into your ear until you find a comfortable position.
• How do I prevent sound dropouts?
  Please make sure the earphones are within the transmission range of the Bluetooth device. Since the left earphone establishes the connection to your Bluetooth device, you can have a more stable connection when your Bluetooth device is place on the left side of your body.
• How do I ensure my voice is picked up clearly during phone calls?
  Please ensure that the earphones are inserted correctly into the ear canal and then twist them slightly to make sure they fit securely in your ears. Please also check that the microphone opening is not blocked. Wind may also be a factor that has an impact on the quality of the phone call.
• How can I contact the service department?
  Contact information of our servicing partners can be found at the bottom of our support page : Please visit www.nokia.com/shop/support.