Support for Adapters

Frequently asked questions

• Can fast charging damage a smartphone’s battery or shorten its lifespan?
  No, smartphones have a complete set of power management protocols. In fast-charging mode, high-power charging is not maintained throughout the charging cycle. Instead, the power fluctuates to minimize damage to the battery.
• How do I activate fast charging on the Nokia Pro AC Adapter P6309?
  When the AC adapter and smartphone or tablet support the same fast-charge protocol and the charging cable also supports fast charging, it will then be activated. The Nokia Pro AC Adapter P6309 supported fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0.  
• Why does my phone not charge when connected to the Nokia Pro AC Adapter P6309?
  First, check that the charging cable is inserted properly into the mobile device’s charging port. If it is, then check for any damage to the charging cable. If it still does not work, connect it to another device. If you still have problems, please contact our service partner for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.  
• When charging my iPhone, why do I get a pop-up message that reads “This cable or accessory is not certified and may not work reliably with iPhone”?
  This usually occurs when you are either not using an original Apple charging cable or there’s dirt on the Lightning Cable connector. Try switching back to the original Apple charging cable or remove any dirt from the connector if there is any and you should now be able to resume charging.
• Why is the fast-charge status not displayed when charging my phone with the Nokia Pro AC Adapter P6309?
  If your phone supports fast charging but does not display the fast-charging icon when charging, the charger may be incompatible with the phone’s fast-charging protocol. The Nokia Pro AC Adapter P6309 supported fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0. Alternatively, the connection with the data cable may be faulty.