Support for Adapters

Frequently asked questions

• Can fast charging damage a smartphone’s battery or shorten its lifespan?
  No, smartphones have a complete set of power management protocols. In fast-charging mode, high-power charging is not maintained throughout the charging cycle. Instead, the power fluctuates to minimize damage to the battery.
• How do I activate fast charging on the Nokia Pro AC Adapter P6308?
  When the AC adapter and smartphone or tablet support the same fast-charge protocol and the charging cable also supports fast charging, it will then be activated. The Nokia Pro AC Adapter P6308 supported fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0.  
• Why does my phone not charge when connected to the Nokia Pro AC Adapter P6308?
  First, check that the charging cable is inserted properly into the mobile device’s charging port. If it is, then check for any damage to the charging cable. If it still does not work, connect it to another device. If you still have problems, please contact our service partner for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.  
• When charging my iPhone, why do I get a pop-up message that reads “This cable or accessory is not certified and may not work reliably with iPhone”?
  This usually occurs when you are either not using an original Apple charging cable or there’s dirt on the Lightning Cable connector. Try switching back to the original Apple charging cable or remove any dirt from the connector if there is any and you should now be able to resume charging.
• Why is the fast-charge status not displayed when charging my phone with the Nokia Pro AC Adapter P6308?
  If your phone supports fast charging but does not display the fast-charging icon when charging, the charger may be incompatible with the phone’s fast-charging protocol. The Nokia Pro AC Adapter P6308 supported fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0. Alternatively, the connection with the data cable may be faulty.  
• Why does my laptop not charge when connected to the Nokia Pro AC Adapter P6308?
  Please check the following: 1. If you are using the USB-C1 port to charge your laptop and the USB-A port is in use at the same time, please switch from the USB-C1 to the USB-C2 port, as the USB-C1 port does not support laptop charging when the USB-A port is in use. If the USB-A port is not is use, both USB-C1 or USB-C2 ports can be used for laptop charging.   2. Check that the charging cable connector is properly inserted into the laptop’s charging port. 3. Check if there is any damage to the charging cable or connector. If you still have problems charging your laptop, please contact our service partner for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.