Support for Adapters

Frequently asked questions

• Why does my phone not charge when connected to the Nokia Essential AC Adapter E6310?
  First, check that the charging cable is inserted properly into the mobile device charging port. If it is, then check for any damage to the charging cable. If it still does not work, connect it to another device. If you still have problems, please contact our service partner for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.
• When charging my iPhone, why do I get a pop-up message that reads “This cable or accessory is not certified and may not work reliably with iPhone”?
  This usually occurs when you are either not using an original Apple charging cable or there’s dirt on the Lightning Cable connector. Try switching back to the original Apple charging cable or remove any dirt from the connector, you should now be able to resume charging.  
• Why is the fast-charge status not displayed when charging my phone with the Nokia Essential AC Adapter E6310?
  The Nokia Essential AC Adapter E6310 does not support fast charge. Our fast charge AC Adapters P6302, P6306, P6308, P6309 etc. can be found at https://www.nokia.com/shop/adapters/