Support for Adapters

Frequently asked questions

• Can fast-charging damage a smartphone’s battery or shorten its life?
  No, smartphones have a complete set of power management protocols. In fast-charging mode, high-power charging is not maintained throughout. Instead, the power fluctuates to minimize damage to the battery.
• How do I activate fast-charging on the Nokia AC Adapter P6302?
  When the AC adapter and the smartphone support the same fast-charge protocol and the charging cable also supports fast charging, it will then be activated. Common fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0.  
• Why is my phone not charging when connected to the Nokia AC Adapter P6302?
  First, check whether the charging cable is properly connected to the phone socket. If it is, then check whether there is any damage to the charging cable. Finally, try connecting it to another device. If it still can’t charge, please contact our service department for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.  
• When charging my phone, why do I get a pop-up message that reads: “This cable or accessory is not certified and may not work reliably with iPhone”?
  This usually occurs with an iPhone when you are either not using an original Apple charging cable or there’s dirt on the cable’s Lightning Cable connector. Try switching back to the original Apple charging cable or removing any dirt from the connector: you should now be able to resume charging.
• Why is fast-charge status not displayed when charging my phone with the Nokia AC Adapter P6302?
  If your phone supports fast charging but does not display the fast-charging icon when charging, the charger may be incompatible with the phone’s fast-charging protocol. Common fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0. Alternatively, the connection with the data cable may be faulty.